Effective Date: November 6, 2025

Thank you for shopping at Mydigital. We are proud to offer high-quality digital products, including scripts, ebooks, and toolkits, to help you succeed. Please read our refund policy carefully before making a purchase.

1. General Policy

Due to the instant and irreversible nature of our digital products, all sales are considered final and non-refundable once an order is completed and the product has been delivered.
When you make a purchase, you receive immediate access to download the files. Because there is no way to "return" a digital product, we do not offer refunds or exchanges for reasons such as:
You changed your mind.
You purchased the product by mistake.
You do not have the correct or sufficient software/expertise to use the product.
You expected the product to have features that were not listed in the product description.
We provide detailed product descriptions, feature lists, and previews to ensure you can make an informed decision before buying. We encourage you to read these carefully before completing your purchase.

2. Exceptions to Our No-Refund Policy

We stand by the quality of our products and are committed to customer satisfaction. We will consider a refund or store credit only under the following specific circumstances:
A. Non-Functional or Corrupted File:
If a file you download is corrupted or does not function as advertised in the product description, please contact our support team within 7 days of your purchase. You must provide your order number and a detailed description of the issue. We will first attempt to resolve the issue by providing you with a working copy of the product. If we are unable to provide a functional file, a refund will be issued.
B. Duplicate Purchase:
If you accidentally purchase the same product more than once, please contact us within 48 hours with both order numbers. We will happily refund the duplicate purchase.

3. How to Request Assistance

If you believe you are eligible for a refund under the exceptions listed above, please follow these steps:
Contact Support: Email our support team at [abdelatifana0@gmail.com] or use our website's contact form.
Provide Details: Include your order number, the name of the product, and a clear explanation of the issue you are experiencing. For technical issues, screenshots or error messages are extremely helpful.
Allow Us Time: We will review your request and get back to you within 1-2 business days.
We will not consider refund requests submitted after the specified timeframes (7 days for technical issues, 48 hours for duplicate purchases).

4. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us before you make a purchase. We are here to help ensure you find the right product for your needs.
Thank you for your understanding.